Rolletto Casino made its entrance into the online gaming scene in 2020, guided by Santeda International B.V., with the goal of establishing a unique presence in the competitive market. With a license from the Government of Curaçao, Rolletto aims to differentiate itself by offering an extensive range of content and smooth cross-product experiences, allowing users to enjoy casino games, sports betting, and esports all with a single account.
The attraction of Rolletto largely stems from its extensive game library, featuring over 6,000 titles from more than 100 well-known software developers. Renowned industry names like Evolution Gaming, NetEnt, Pragmatic Play, Big Time Gaming, and Microgaming are prominently represented, alongside a selection of specialized developers. The slots section grabs attention with a variety of options, from classic three-reel machines to the newest Megaways games and exciting progressive jackpots. For table game enthusiasts, there are many variations of blackjack, roulette, baccarat, and poker, complemented by a solid live casino presence with over 200 tables manned by live dealers.
The casino welcomes new players with a well-structured bonus system that can total up to €6,500, distributed across three deposits. Initially, players receive a 100% bonus of up to €1,500, followed by a 50% bonus of up to €2,000 on the second deposit, and finally, a 25% bonus of up to €3,000 on the third. There are also tailored packages available, including a 150% bonus for sports bettors, capped at €1,500, and a package for crypto users offering a 100% bonus up to €1,000 along with 50 free spins. Casino bonuses have a wagering requirement of 30-40x, while sports bonuses require a 15x turnover on accumulator bets, with each selection needing minimum odds of 1.3.
Rolletto also excels in flexible payment options, accepting traditional methods like Visa, MasterCard, Skrill, and Neteller, as well as a broad spectrum of cryptocurrencies. Users can make transactions using Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Ripple, Dash, Tether, Dogecoin, USD Coin, and Monero. While deposits are processed instantly, the platform struggles to keep up with its withdrawal timelines, with reports indicating that withdrawals can take longer than the advertised 0-24 hour processing time for cryptocurrencies and up to three days for fiat currencies.
The sportsbook at Rolletto offers an extensive selection spanning over 40 sports, featuring competitive odds as well as options like cash-out and live streaming. Betting opportunities encompass both pre-match and in-play options across major leagues and tournaments. For esports enthusiasts, Rolletto provides an active esports section. Additionally, virtual sports and a dedicated mini-games section featuring games like Plinko, Mines, and crash games add to the entertainment options.
Customer support is available around the clock through live chat and email (support@rolletto.com). However, user reviews reflect a mix of experiences. While some users praise the prompt and helpful service, others report frustrations with delays and impersonal responses. The lack of phone support and a limited FAQ section further burden the existing channels during critical situations, such as delays in withdrawals.
Security measures at Rolletto include SSL encryption and standard KYC protocols, in line with industry standards under Curaçao's regulatory framework. Nevertheless, a number of player complaints have emerged, particularly regarding issues with withdrawal processing, characterized by excessive verification requests, unexplained wait times, and in some cases, accounts facing long investigation periods when attempting to withdraw substantial amounts.
